Our goal is to ship your order ON TIME, COMPLETE and CORRECT (OTCC) 100% of the time. To contact one of our highly qualified Customer Service Representatives, simply call 1-877-RAJONES (725-6637) and choose option #1 for parts.
What happens if your machine experiences a 'breakdown' and you don't have the part in stock? OYSTAR Jones offers Priority 1 'RUSH' shipment on replacement parts at no additional charge. If you need help to identify the source of your problem we can arrange a conference call with a service technician or a line engineer. If an emergency situation arises after our normal business hours, you may call our 24-Hour Emergency Hotline (859-341-1000) for assistance.
Customer Service Representatives are ready to enter your orders and to answer questions about quotes, pricing, or shipping schedules. No matter how old your equipment, our extensive computerized database enables us to answer most of your questions during your phone call. We also offer fax, mail, e-mail, or Electronic Data Interchange (EDI) or web ordering to meet your communication needs.
Customer parts numbers can be linked to Jones numbers, which enables us to provide you with description, unit of measure, price, lead time in calendar days, and our stocking levels. Many customers use one part number throughout their company, but we can easily accommodate different stock numbers per location where necessary.
Many customers are asking that freight be separated from invoices. One way this can be done is by shipping via UPS Collect. We have implemented this for several of our customers and they are pleased with this efficient service and once a month billing for freight charges.
This report shows your parts usage generated by plant location and/or corporation-wide. The intent is to assist your store room personnel in making stocking decision. We track every part you purchase by serial number when supplied so you can easily see the frequency and quantity of parts purchased. This may allow you to reduce inventory while assuring that the right part is available when needed. It can also help pinpoint trouble areas, which can then be corrected.
Grade our performance. This report shows our on-time shipment performance during a specified time period, the dollar value of the shipments, the average cycle time and the number of rush orders. Again, this information is available by plant location and/or corporation-wide.
We now provide credit card purchasing for our customers. Contact one of our Customer Service Representatives to pre-qualify you for credit card purchasing and we will be happy to process your order billing your credit card.
OYSTAR Jones' customers can automatically place orders through a computer network rather than by calling, mailing, or faxing orders. This saves your Purchasing Department time and enables your Maintenance Personnel to place orders directly through a computer, eliminating paperwork and speeding up the cycle time.
An "invoiceless" payments process saves your Accounting Department time since you receive notification from your Receiving Department when the order arrives and payment is automatic based on predetermined terms.
An acknowledgement of your order is sent immediately following order placement via e-mail to confirm items ordered, price, and delivery date. Immediately upon shipment of your order from OYSTAR Jones’ facility, an e-mail is sent to confirm the date shipment was made, carrier used, and items shipped.